Delivery, Returns & Guarantees

By the LandedBox team · Each seller’s terms apply to its sale

Short answer. LandedBox doesn’t sell or deliver containers: your request goes to up to 5 sellers in your region that we’ve checked for licensing and insurance, and the one you choose delivers on its own terms. Its quote sets the delivery date, what you can refuse at delivery, the guarantee, how and when you pay, and how to cancel, so compare those along with the price. Our service is free, and you’re under no obligation to accept any quote.

What LandedBox does

Free for you. Sending a request and receiving quotes costs nothing.
Up to 5 sellers. We send your request to no more than 5 sellers in your region, chosen for the container you need, after checking their business licensing and insurance.
No obligation. You compare the quotes and accept one, or none.
Not the seller. The sale, the delivery and the payment are between you and the seller you choose; LandedBox doesn’t take your payment.

What each quote should state

Read these before you accept a quote, and ask the seller if one is missing:

The delivered price, split into the container, delivery and sales tax for your address.
The delivery date or window, the truck (usually a tilt-bed) and the space it needs on your site: delivery checklist. Going by the sellers whose prices we track, standard containers usually arrive 3–7 business days after you accept a quote; built or modified units take longer.
The grade and what the seller promises for it.
What you can refuse at delivery, and who pays the trip back to the depot if you do.
The guarantee: what it covers, for how long and how to make a claim. Appliances such as an A/C or a reefer’s new refrigeration unit also carry their manufacturer’s warranty.
Payment: how much, when (before or after delivery) and how. The Better Business Bureau advises caution with a seller that wants full payment before delivery, and the FTC warns against one that insists on gift cards, a money transfer company, a payment app or crypto.
Cancellation: until when it’s free. For a modified container or an office, ask what happens once the shop work has started.
A missed delivery: what you pay if the site isn’t ready or no one is there, and what the seller offers if it misses the date.
Accessories bought on their own: whether and how they can be returned.

At delivery

Check the container before you sign for it: doors that open, close and seal, no daylight through the walls or roof from inside, a sound floor, and the grade, layout and options in your quote. Our delivery-day checklist walks through it. Note anything wrong on the delivery receipt, before you sign it.

Doors that don’t line up are often a sign that the container isn’t level rather than a defect: a container set out of level twists its frame and its doors bind, so level it before you report the doors.

Grades

Sellers describe used containers by grade, and no industry-wide standard defines them, so the grade in your quote is the seller’s promise. Cargo worthy usually means structurally sound, wind and watertight and fit to pass a CSC safety exam. Wind and watertight: no holes, and doors that close and seal. New (one-trip): built new and shipped once. Container grades explained.

If something goes wrong

Contact the seller named in your quote, as its terms set out: give the container number painted on its doors and send photos of the problem. You can also tell us at [email protected]: we take your feedback into account when we choose which sellers receive future requests.

Rentals

A rented container is covered by the seller’s rental agreement, sent with its quote: the deposit, the term, delivery and pickup, insurance and what happens if the container stops being wind and watertight during the rental. Container rental.

LandedBox is operated by LEADGOAT LLC, 539 W. Commerce St #1964, Dallas, TX 75208, which isn’t a party to the sale. Questions: [email protected]. How it works, step by step: how to buy a shipping container.